UPDATED 9/2020 COVID-19 HEALTH POLICY

  • You will be prescreened with COVID-19 medical form when you book your appointment
  • You are required to always wear a mask while in the general area of the facility and in the service room if it is not required for your service
  • When you arrive, you will have your temperature taken and recorded
  • We will provide you time to wash and sanitize your hands
  •  No one can accompany you in the space unless being serviced
  •  Please only bring in the essentials: phone, keys, wallet. No bags allowed
  • If you have been around anyone or you yourself feel any symptoms of sickness, we ask that you reschedule your appointment with us

PROTOCOL FOR OUR STAFF & SPACE UPDATED 9/2020 COVID-19 HEALTH POLICY

  • Our facility is equipped with HEPA Air Filtration System
  • Our staff will routinely get COVID-19 test and provide results
  • If an employee is sick, showing symptoms, or have a positive test, they will not be allowed to work for 14 days after their last day of symptoms
  •  We have added more time in between appointments to allow for continuous thorough disinfecting of all areas after each guest

 

 

  • ARRIVAL: Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored into your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee your service will start before your scheduled appointment time. 
  • LOST OR STOLEN ITEMS: Uscape Rejuvenation LLC is not responsible for lost or stolen items. 
  • CELL PHONES: Please leave cell phones on silent as to facilitate a quiet and relaxing atmosphere.  No phones allowed in Physical Movement Room
  • LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full-service time if you are late. We will do what we can in the time allowed.
  • CONSULTATIONS: Please be aware that not all services can be provided at the time of your scheduled Consultation. It will be dependent upon the amount of time needed for the service, availability, and preparations.
  • PRODUCT RETURN POLICY:   We will gladly issue a credit for damaged or defect products only. No refunds allowed.
  • GIFT CERTIFICATES: Expiration is 1 year from the purchase date.  Gift Certificates are not redeemable for cash and are nonrefundable. Gift Certificates must be present at the time of service.
  • PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used by the expiration.
  • PAYMENTS: We accept all major credit cards. We do not accept personal checks or traveler’s checks. 
  • GRATUITY: Gratuity is not included. 
  • GUEST: Anyone under 18 years of age, that enters Uscape Rejuvenation must be receiving services and accompanied by a parent or guardian and must be attended to at all times. No children under the age of 15 years old are allowed unless approved by our Medical Director.
  • TREATMENT/THERAPY ROOM POLICY: Only the client receiving a therapeutic spa service is allowed in the therapy room at the time of service. All other guests must wait in the waiting area-no exceptions.
  • WHEN RECEIVING SERVICES: We want you to relax and enjoy your wellness experience. It is important that the provider is able to focus on your needs. We ask you leave your child/ minor with a guardian as you will not be able to properly watch and attend to your child/minor while receiving a service. This is for their safety as well as the safety of everyone in the treatment room.
  • CANCELLATION: We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment, or you may be charged a cancellation fee. Services that are not canceled within 24 hours will be charged 100% on all services booked.
  • PLEASE NOTE: Uscape Rejuvenation may exercise discretion to stop or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.